F&B

Turn every order and visit into a stronger customer relationship

Connect ordering, customer conversations, loyalty, campaigns, feedback, and repeat visits across dine-in, takeaway, delivery, and digital channels

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Choose a workflow to see how Goapp works for F&B businesses

Explore key capabilities for F&B

Customer Identity

Connect transaction and interaction data to a persistent customer profile

Campaign Attribution

Connect Meta Ads, Instagram, Google, website, QR, and other acquisition sources to leads and conversions

Loyalty & Membership

Manage points, tiers, rewards, deals, missions, referrals, vouchers, and member benefits

Booking & Calendar

Connect appointments, consultation events, staff calendars, and follow-up activities

POS Integration

Connect transaction data, outlets, products, and customer activity from existing POS systems

WhatsApp Engagement

Use WhatsApp for registration, ordering, points checking, rewards, campaigns, service, and feedback

Customer 360

Combine transactions, outlet visits, loyalty, campaigns, preferences, conversations, and feedback

Audience & Segmentation

Create segments based on visit frequency, spending, menu preference, location, loyalty status, and engagement

Outbound Journeys

Run welcome, second-visit, birthday, points-expiry, replenishment, event, and win-back campaigns

Feedback & CSAT

Collect post-visit feedback and connect sentiment or ratings back to the customer and outlet

Service Recovery

Turn complaints or poor feedback into structured service workflows with ownership and escalation

Referral & Missions

Drive acquisition and repeat behavior using referral incentives and behavioral challenges

AI Customer Engagement

Help customers ask questions, get recommendations, check membership, and interact with loyalty programs

Automation

Automatically award rewards, trigger journeys, route feedback, update segments, and engage customers based on behavior