Manage every customer conversation from one place
Connect WhatsApp, Instagram, email, web chat, calls, and other channels in one workspace. Route conversations, collaborate across teams, automate service, and use AI to help customers faster.
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Choose a workflow to see how Goapp works in real business scenarios
Popular Channels
Direct Web and Mobile Chat
Add real-time customer communication to your own websites and mobile applications.
Reach customers on the world’s most popular messaging platform with official business messaging
Turn Instagram DMs into customer conversations for sales and support
Manage customer emails alongside chats and messages in a unified inbox
Explore key capabilities in Goapp Communication
Bring customer conversations from every connected channel into one workspace
Route conversations to the right inbox, team, branch, or agent based on channel, source, keyword, customer data, or business rules.
Support manual assignment, round robin, user groups, team hierarchy, workload balancing, and no-answer rerouting
Build guided workflows for lead capture, registration, booking, ordering, service, and self-service
Use internal comments, mentions, tags, notes, custom fields, and conversation history
Receive and make voice and WhatsApp call
Use AI to understand, organize, and summarize customer conversations automatically
Manage standardized replies, WhatsApp templates, follow-up messages, and reusable content
Monitor first response, handling, waiting, and resolution targets
Preserve customer entry points from ads, QR codes, short links, Google, Instagram, campaigns, and referrals
Collect CSAT, NPS, or custom feedback after conversations or support resolution
utomate routing, assignment, follow-up, snooze, escalation, messages, and custom workflow actions
Connect WhatsApp, Instagram, email, web chat, mobile apps, voice, calls, and custom channels
Route conversations by source, intent, customer data, location, queue, keyword, or business rules
Automate routine conversations and help agents summarize, understand, and respond to customers
Collect and track CSAT, NPS, surveys, and custom feedback
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