Flexible Workflow Management for sales, support, service, and operations
Manage sales deals, support tickets, service requests, complaints, onboarding, delivery, store operations, and other customer or operational work with flexible workflows.
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Explore module capabilities
Design workflows with custom stages, fields, ownership, forms, rules, SLA, and automation.
Each workflow can have its own stages, fields, forms, rules, ownership, SLA, and automation.
Organize work using views suited to different teams, roles, and operational needs.
Guide users through structured actions that collect data and move work forward.
Actions can collect data, trigger automation, update records, send communications, or move work to the next stage.
Trigger actions based on events, conditions, schedules, field changes, and workflow stages.
Monitor response targets, deadlines, resolution times, and operational commitments.
Keep discussions, decisions, notes, mentions, and updates attached to the work itself.
Give customers a secure place to submit, view, and track requests or projects.
Define the lifecycle of each workflow using configurable stages and statuses.
Track the work, deadlines, meetings, actions, and history attached to each record.
Assign projects and operational work to users, teams, branches, or other responsible groups.
Connect projects with contacts, companies, conversations, activities, and other Goapp records.
Monitor volume, workload, stage progression, SLA, completion, bottlenecks, and operational performance.