AI Agents that serve customers and complete business processes
Deploy customer-facing AI Agents that can understand customer needs, access business information, execute tools, follow structured processes, and collaborate with your team.
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Choose a workflow to see how Goapp works in real business scenarios
Explore key capabilities in Goapp AI Agent
Understand customer intent even when messages are incomplete, informal, multilingual, or delivered across several conversation turns.
Connect the Agent to product, stock, CRM, booking, order, loyalty, project, payment, delivery, and other business systems.
The Agent can do more than describe the next step—it can perform the permitted action.
Allow the Agent to retrieve information, inspect the result, decide what to do next, and continue working before responding
For example, an ordering Agent can retrieve branches, validate availability, ask the customer to choose, check stock, and create the order through one coordinated process.
Use customer profiles, conversation history, memberships, previous orders, preferences, segments, and active business records to provide more relevant assistance.
Maintain relevant context throughout a customer interaction instead of treating every message independently
Ground responses in approved FAQs, product information, company policies, troubleshooting documents, and operational instructions.
Control important customer journeys through persistent states, branching logic, required information, validation, and business rules.
Playbooks are suitable for ordering, booking, qualification, troubleshooting, onboarding, applications, claims, and other multi-stage processes.
Ask focused follow-up questions when required information is missing
The Agent can validate customer input and tool results before moving to the next stage
Send reminders or continue customer journeys when the customer does not respond, an appointment is approaching, an order changes, or another defined condition occurs
Handle repetitive support questions, troubleshooting, status checks, and service requests before involving a human agent
Transfer conversations with AI-generated context, summary, collected information, and recommended next action
Deploy AI across WhatsApp, web chat, mobile apps, and other connected communication channels
Monitor AI conversations, handled intents, tool usage, escalation, resolution, feedback, and performance
Control which knowledge, tools, actions, and workflows AI can access or execute